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FAQs

What payment methods do you accept?

TRANSNOMADICA accepts all major credit cards and Paypal.

What is your policy on cancelling my order?

TRANSNOMADICA has a no cancellation policy. In order to fulfill orders as soon as possible orders are processed right away. In the slight chance we are able to make a cancellation, please email us at hq@transnomadica.com.

Can I remove/add an item to my order?

Once an order has been placed and confirmed by a customer, no changes can be made to the items purchased. We might be able to cancel the order, so that it can be placed with the desired items. This is time sensitive and will require that you call customer service to see if a cancellation is still an option. If the order cannot be updated you can request a return for the item that was not wanted.

Can I change my shipping address?

Yes, we can update your address, as long as your order has not been shipped. You will need to email us at hq@transnomadica.com to make those changes. This is time sensitive and will require that you email customer service to see if an address update is still an option.

Can I change my shipping method for an existing order?

Yes, we can update your shipping method, as long as the order has not been shipped. You will need to contact customer service to have these changes made.

I received a damaged item, what do I do?

If you receive a damaged item (that is not stated in product description) please submit a picture of the damage to hq@transnomadica.com. Please make sure to include your order number, and description of the damage in case it’s not clearly reflected in the photos.

I received a wrong item, what do I do?

If you received an item that you did not order, please submit pictures of the item and shipping label on the outside of the package to hq@transnomadica.comOnce we receive your pictures, a customer support agent will be able to assist you.

I’m missing an item from my order, what can I do?

If you are missing anything from your order please email our customer service at hq@transnomadica.com, include your order number and the name or item number of the item that is missing from your shipment.